Terms & Conditions
Terms and Conditions
This contract is stipulated between AltoPiemonte - i vini del nord Piemonte of Reino Gian Franco, Via Roma, 21 - 28010 Caltignaga (NO) which under the form of internet site Alto Piemonte – and the viniculture of north Piemonte and the final consumer. It is a mail order sales contract for goods such as wine, alimentary products and effects.
With this contract AltoPiemonte transfers or undertakes to transfer goods owed to Clients and Clients pay or undertake paying the price.
Purchases made via the website Alto Piemonte - i vini del nord Piemonte at address: www.altopiemonteitalia.com
The purchasable goods are present on the website. AltoPiemonte - i vini del nord Piemonte intends to serve exclusively private consumers. The goods are for sale are destined to them.
Clients purchase items as pictured on the website alongside personalised descriptions written by AltoPiemonte for use on the website Alto Piemonte - i vini del nord Piemonte, which is the sole owner of said descriptions. By clicking on the “Buy” items are placed in the shopping cart. In the cart each item can be seen along with the amount to be paid with the possibility to update or modify the contents.
From the shopping cart is also the possibility of using coupons to calculate and see the delivery costs. On the purchase summary screen Clients can register for the site if not already done. Then clients are shown complete order details including Client details, delivery address, choice of payment and final order confirmation. Filling in the Payment Method and pressing Confirm Order the Client accepts these Sales terms and concludes the transaction. In this case Alto Piemonte - i vini del nord Piemonte will send the product in the Shopping Cart and the Client will be billed.
If the Client does not accept the Terms then the Order is not concluded. In this case Alto Piemonte - i vini del nord Piemonte will not send the product in the Shopping Cart, the Client will not be billed and the Shopping Cart emptied. The Client will receive a website registration email.
Product Descriptions, Characteristics, Prices
Product characteristics and descriptions are indicated next to each photo easily accessible by clicking on the product name on the homepage or from the top menu.
Product photographs and descriptions are written by AltoPiemonte for express use on the Alto Piemonte - i vini del nord Piemonte website, which is the sole owner of them. Written permission for use must be acquired from us.
The product prices are plainly visible with the photo and description. They include IVA taxes. The delivery charges are added and visible during the payment process. The duration of any promotion or special offer is communicated in the offer with its applicable pricing.
Shipping costs start from euro 5.99 and are always indicated, visible, calculable in the shopping cart during the acquisition process. They depend on the quantity ordered, package weight and delivery address.
Payment Methods Accepted
Payments which are accepted include: credit card (CartaSì, MasterCard, American Express, Visa), PayPal ® and SMS Sumup ® payment service and bank transfer.
The service charges between Alto Piemonte - i vini del nord Piemonte and the service providers are at the expense of Alto Piemonte - i vini del nord Piemonte.
Alto Piemonte - i vini del nord Piemonte will undertake crediting Clients of amounts in case of errors or amounts in excess of the sales price. Delivery charges are assessed and visible during the acquisition process. As such they are not considered errors nor excessive and hence are not considered as a motive for reimbursement.
Terms of Delivery and Responsibility
All of our bottles are packaged and delivered via the certified and guaranteed patented system EwineSecurePack ®.
Alto Piemonte - i vini del nord Piemonte will undertake to send packages as soon as delivery services can process them. Normally within 48 hours of an order.
Delivery is considered a success when it when the Client or Client’s designated person takes delivery. In the rare case of when this arrangement is not possible (eg. temporarily out of stock) Alto Piemonte - i vini del nord Piemonte will alert the Client when the item can be sent.
Alto Piemonte - i vini del nord Piemonte guarantees the replacement of a product without cost to the Client when it is due to transporter damage, insufficient packaging or other causes not the fault of the Client. Please contact us immediately via email on email@example.com to arrange a new delivery.
Excluded from replacement are items subject to Client damage due to use or improper conservation. Also excluded from guarantee and/or replacement are normal deterioration and/or presence of mould in the cork.
If Alto Piemonte is contacted via telephone to have information on an order, the Client is not held to paying more than the normal telephone costs.
Supplier not Requested
Except with Client consent before or at the time of purchase, Alto Piemonte - i vini del nord Piemonte will not furnish items other than those agreed upon, even if of higher value or superior quality.
Nevertheless if a Client receives items not asked for, Client shall send email to firstname.lastname@example.org, so that Alto Piemonte - i vini del nord Piemonte may proceed with return and reimbursement of Client.
Right to Rescind
As described in the Terms and Conditions of Alto Piemonte - i vini del nord Piemonte gives the guarantee of satisfaction or reimbursement with the possibility of return within 14 working days of receiving the product except for products due to their nature cannot be returned. As such, the Client may exercise this right of return within 14 days of possession of ordered products without any cost to the Client simply by alerting Alto Piemonte - i vini del nord Piemonte via email to email@example.com.
Once requested for a return, Alto Piemonte - i vini del nord Piemonte will undertake the restitution of the product from the Client without cost to the Client.
To tell us of an anomaly, problem and/or receive assistance on product not conforming to the order, the Client can contact Alto Piemonte - i vini del nord Piemonte via email to firstname.lastname@example.org.
In the case of return, Alto Piemonte - i vini del nord Piemonte will work with the Client. In particular, Alto Piemonte - i vini del nord Piemonte will reimburse the Client for the cost of products and delivery charges within 14 days of being informed by the Client the desire to exercise the right to reimbursement. Alto Piemonte i vini del nord Piemonte will reimburse the Client by the same means used to pay for the order except other agreement between the parties.
Excluded from guarantee and right to reimbursement is damage due to conservation errors on the part of the Client. Also excluded from guarantee and reimbursement are bottles subject to normal deterioration and/or presence of mould in the cork.
Updates to Terms and Conditions
AltoPiemonte reserves the right to modify the present contract. The user accepts to be restrained to future revisions and will undertake to visit this page periodically to be informed of any modifications.